Intermediation in the contracting of hotel services may be carried out by Apart Mundo Austral, hereinafter the Company, on the one hand, upon order and at the request of the applicant or contractor of the services, hereinafter the passenger, and will be governed by the conditions detailed below.
RESPONSIBILITY
The Company expressly declares that it acts exclusively as an intermediary in the reservation or contracting of hotel services, and its liability will be determined solely in this capacity in accordance with the provisions contained in the International Convention on Travel Contracts approved by Law 19,918. The Company is not responsible for events arising from unforeseen circumstances or force majeure, weather phenomena, or acts of nature that occur before or during the provision of services that prevent, delay, or in any way hinder the full or partial execution of the contracted services. Under no circumstances will the Company be liable to Passengers for indirect damages or loss of profits alleged by them, unless the events are in which the Company's officers, employees, or authorities have no involvement.
The Company will not be liable for failure to provide the relevant "General Conditions of the Tourist Services Contract" to other companies involved in the contracting chain unless duly requested in writing by the passenger. Hotel photos are provided by the hotels themselves and are for illustrative purposes only and are their sole responsibility.
APPLICATIONS AND PAYMENTS
The estimated price at the time of the service request is subject to availability and may be subject to change without prior notice. When there is a change in the services and/or changes in their costs and/or the exchange rate applied for reasons not attributable to the parties, the company will not be responsible for any resulting higher costs.
All amounts paid prior to confirmation of services are accepted as reservation fees. Final prices will be determined upon final confirmation of services, which occurs with the issuance of tickets or service orders (hereinafter referred to as vouchers) and their invoicing. Payment of the balance must be made within the timeframe and under the conditions agreed upon by the parties. Otherwise, the Company may cancel the services with prior notice to the passenger, and the passenger will not be entitled to any refund.
SERVICES OR ITEMS NOT INCLUDED IN THE PRICES
The base prices of the contracted services do not include:
Anything not properly detailed in the voucher that entails an additional charge to what was paid at the time of receiving the voucher.
Extras, drinks, personal expenses (including laundry and ironing, communications, tips, etc.), visas, boarding or airport taxes, service taxes, VAT and other current and/or future taxes, and/or any service or expense not expressly indicated in the voucher. Additional charges for car rentals, such as ski racks, child seats, additional driver, gas costs, optional insurance, etc.
Expenses for extending services at the Passengers' voluntary request, as well as stays, meals, and/or additional expenses and/or damages caused by cancellations and/or arising from force majeure or causes beyond the Company's control. Expenses and interest on credit transactions.
CHANGE OF DATE
The postponement or advancement of the dates stipulated in each case may be carried out in accordance with the modalities, conditions, and availability of the different service providers. The corresponding penalty applied by the provider and a 10% commission for modifications and, where applicable, any fare differences due to seasonal changes, shall be payable. The Company is exempt from all liability if it is unable to comply with the changes requested by the Passenger. In such cases, the provisions of clause D) above ("CANCELLATIONS") shall apply.
CLAIMS - REFUNDS
They must be submitted within 15 days of the trip, in writing, accompanied by receipts and supporting documentation, and signed by the passenger. After this period, no claims will be processed. Under no circumstances will the Company cover any costs and/or charges, taxes, and/or levies arising from bank transfers or similar charges used to process any type of refund, reimbursement, or reimbursement.
LUGGAGE
The Company is not responsible for damage, loss, theft, and/or robbery of passengers' luggage and other personal belongings, whether for services contracted through the Company or purchased individually by the passenger. Passengers are recommended to purchase travel insurance to cover some of the aforementioned risks.
CUSTOMER ACCEPTANCE
These general terms and conditions, along with the other documentation provided to passengers, constitute the Travel Contract. These terms and conditions are provided by the Company to the passenger at the time of booking the services. The passenger acknowledges and accepts these general terms and conditions, and such acceptance is confirmed by any of the following actions:
Payment for the reservation and/or contracted services before the start of the trip, by any method or method. Acceptance of the invoice for the contracted services.
By using any portion of the contracted services. Any advice provided by the company regarding any aspect of the contracted services does not constitute a requirement for the client to comply, except as documented in writing regarding laws or any other type of regulations of the destination countries, the content of which will be specifically indicated in each case.
ARBITRATION CLAUSE
Any issue arising from the execution, performance, breach, extension, or termination of this contract may be submitted by the parties to the Arbitration Tribunal of the Argentine Association of Travel and Tourism Agencies, or to the Arbitration Tribunal of the Association of Travel Agencies of Buenos Aires, at the claimant's option. In the event of submission to said jurisdiction, the contracting parties are subject to and accept the conditions established by the Arbitration Tribunal Regulations.
APPLICATION RULES
This contract and, where applicable, the provision of services, shall be governed exclusively by these general conditions, by Law No. 18,829 and its regulations, and by the Brussels Convention approved by Law 19,918.
TAXES AND FEES
Cancellation deadlines will be applied according to the time zone in force in the destination country. Taxes: Some countries and autonomous communities require hotels to charge some type of "resort tax." These taxes are not included in the price and must be paid directly to the hotel. Mandatory fees: In some destinations, hotels impose mandatory fees for certain services, whether the guest uses them. This type of fee is not included in the rates and must be paid by the guest.
HOTEL CANCELLATION POLICY
The Company is not responsible for services not provided by the passenger in the agreed-upon time and manner, nor for any resulting consequences, such as cancellation of the service by the provider, nor for the return, refund, or reimbursement of the amount paid for said service. Any change or cancellation will be subject to administrative fees in accordance with hotel policy. By booking this hotel, you must understand and accept this policy: 48 hours prior to check-in without penalty, except on special dates or other promotions duly announced on the website.
December 28th to January 2nd inclusive - Non-refundable and requires 100% prepayment (minimum 4 nights).
03/01 to 15/01 - Refundable with free cancellation up to 14 days prior to check-in.
February except Carnival - Refundable with free cancellation up to 7 days prior to check-in.
Carnival - Non-refundable and requires 100% prepayment (minimum 3 nights).
The Company is not responsible for services not provided by the passenger in the agreed-upon time and manner, nor for any resulting consequences, such as cancellation of the service by the provider, nor for the refund, reimbursement, or return of the amount paid for said service.